Digiitup Healthcare

Patient Enquiry Leakage Scan · Pilot

Find where control first becomes weak after a patient enquiry enters your clinic.

Patient enquiries can enter successfully — while ownership, response, follow-up or appointment and outcome visibility may become unclear afterward. In one 25–30 minute diagnostic, we trace one real enquiry journey and show where control first breaks.

  • 25–30 min
  • One enquiry journey
  • No patient-identifiable medical data
InstagramWhatsAppWebsiteCallsGoogle
Patient enquiry
  1. CaptureCLEAR
  2. Ownership?
  3. Response?
  4. Follow-up?
  5. Appointment / Outcome?

Entry doors

  • 01Instagram DM
  • 02WhatsApp
  • 03Website Form
  • 04Phone / Missed Call
  • 05Google / Ads
Patient enquiry

What happens after the enquiry enters?

Different entry doors can create different handoffs, owners and follow-up paths.

Self-diagnosis

Can your team answer these five questions consistently?

  1. 01

    Who sees the enquiry first?

    KNOWNUNCLEARNOT VISIBLE
  2. 02

    Who owns the next action?

    KNOWNUNCLEARNOT VISIBLE
  3. 03

    Can you confirm the first response actually happened?

    KNOWNUNCLEARNOT VISIBLE
  4. 04

    Who knows what follow-up is due?

    KNOWNUNCLEARNOT VISIBLE
  5. 05

    Can the enquiry be connected to an appointment / next outcome?

    KNOWNUNCLEARNOT VISIBLE

If even one answer is unclear, that is exactly what the diagnostic is designed to examine.

An enquiry can arrive successfully
and still become operationally invisible.

  1. Lead generated ✓
  2. Enquiry received ✓
  3. Ownership ?
  4. Follow-up ?
  5. Appointment ?

Who this is for

Built for healthcare operators responsible for what happens after an enquiry arrives.

Good fit

  • Founder Doctor
  • Centre Head
  • Administrator
  • Operations Lead

Primary V1 specialties

  • IVF / Fertility
  • Women’s Healthcare / Gynaecology

Not intended for

  • Patients
  • Students
  • Job seekers
  • Agencies seeking generic audits
  • People expecting a complete PAS/software implementation for ₹999

One journey

One enquiry journey, traced end to end.

  1. Enquiry enters

    Where does it arrive?

  2. Capture

    Can it be seen?

  3. Ownership

    Who owns it?

  4. Response

    Did it happen?

  5. Next action / Follow-up

    What happens next?

  6. Appointment / Outcome visibility

    Can it be traced?

Five-control method

Five controls around one enquiry.

Patient enquiry
  1. 01

    Capture

    Can the enquiry be reliably seen?

  2. 02

    Ownership

    Is someone clearly responsible?

  3. 03

    Response

    Can completion be verified?

  4. 04

    Next Action / Follow-up

    Is the next action visible?

  5. 05

    Appointment / Outcome Visibility

    Can the enquiry be connected to what happened next?

We are not scoring your marketing. We are checking whether the enquiry stays operationally controlled after entry.

What you receive

You leave with one clear operational diagnosis.

Product

Patient Enquiry Leakage Snapshot

  • Current enquiry path

    See how the reviewed journey actually moves.

  • Five-control assessment

    CLEAR / PARTIAL / MISSING.

  • Primary visible break

    See where control first becomes unreliable.

  • Recommended first control

    Know what should be stabilised first.

Official One-Page Snapshot + Supporting Diagnostic Detail

Digiitup Healthcare · Page 1 of 4

Patient Enquiry Leakage Snapshot

Official One-Page Snapshot

Sample — Fictional Organisation

Organisation

Fictional Fertility Centre

Journey reviewed

Instagram DM → social media team → front desk

Current enquiry path

  1. Instagram DM
  2. Social media team
  3. Handoff to front desk
  4. Callback
  5. Consultation

Five-control assessment

  • CaptureCLEAR
  • OwnershipPARTIAL
  • ResponsePARTIAL
  • Follow-upMISSING
  • Outcome VisibilityMISSING

Primary visible break

Ownership

Ownership becomes unclear when responsibility transfers from the social media team to the front desk.

Recommended first control

Establish one explicit ownership state at the point of handoff.

Fictional organisation for illustration only. Not a client case study.

Not a generic checklist.

Generic observation

“Improve follow-up.”

Digiitup diagnosis

“Ownership becomes unclear when the enquiry moves from Instagram to WhatsApp because no receiving owner acknowledges responsibility.”

Recommended first control

“Create one explicit ownership state at the handoff.”

How the diagnostic works

Six steps from intake to one clear decision.

  1. 01

    Intake

    5–7 minute structured business intake.

  2. 02

    Book

    Choose an available diagnostic slot.

  3. 03

    Trace

    Trace one real anonymised enquiry journey.

  4. 04

    Identify

    Identify where control first becomes unreliable across the five controls in the journey reviewed.

  5. 05

    Receive

    Receive the Patient Enquiry Leakage Snapshot.

  6. 06

    Decide

    Choose the next step from the diagnosis.

Possible outcomes of step 06

  • No material issue
  • Internal fix
  • Digiitup Fix Sprint discussion
  • Deeper assessment

Implementation is never automatic. The diagnosis decides the next step.

Scope

Clear scope. No hidden consulting promise.

₹999 diagnostic includes

  • One enquiry journey
  • Five controls
  • Primary visible break
  • Recommended first control
  • Leakage Snapshot
  • Recommended next action

Not included

  • Full PAS architecture
  • CRM implementation
  • Automation development
  • Advertising management
  • Full hospital audit
  • Guaranteed patient or revenue outcomes

₹999 buys diagnosis, not implementation design.

Digiitup Healthcare

Healthcare Growth Infrastructure

  1. Enquiry
  2. Ownership
  3. Response
  4. Follow-up
  5. Appointment
  6. Outcome visibility

Digiitup Healthcare works on the operating layer that carries patient intent after it enters the healthcare organisation.

The Patient Enquiry Leakage Scan is simply the smallest place to begin.

Pricing

Start with one journey.

Before buying a larger system, understand where the first controllable break actually exists.

  • Focused
  • Operational
  • Evidence-led

Patient Enquiry Leakage Scan

Pilot Launch Price

₹999

  • 5–7 minute structured intake
  • 25–30 minute diagnostic
  • One selected enquiry journey
  • Five-control assessment
  • Patient Enquiry Leakage Snapshot
  • Primary visible break
  • Recommended first control
  • Recommended next action
  • No patient-identifiable medical information required.
  • No automatic implementation sale.
  • Pilot pricing is being tested.

What if there is no big problem?

That is a valid outcome.

  • If the journey is sufficiently controlled, we tell you.
  • If your team can fix the issue internally, we tell you.
  • If Digiitup implementation is genuinely justified, we discuss it separately.

Want to see exactly what you receive first?

Open the fictional sample to see the structure of the Snapshot.

FAQ

Questions before you book?

About the diagnostic

After the diagnostic

Booking

Book the diagnostic

One enquiry journey.

One primary break.

One recommended first control.

Patient Enquiry Leakage Scan · ₹999 Pilot

  • 25–30 minutes
  • One enquiry journey
  • One clear next decision